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Customer Service: Five Star ExperienceCourse Description: How would you like to be treated if you need to receive care in your home? Learn how to provide a five star customer service experience for the people you support. Learning Outcomes: After completing this course, participants should be able to: Appreciate service as a fundamental philosophy Implement specific service strategies: going the extra mile managing and exceeding expectations demonstrating courtesy a positive can do

how they can spread

Explain the roles of clinical and care staff in responding to a falls incident

ensuring food services respect individual preferences

Recognise red flags for serious disease

Recognise the key features

as well as appropriate first aid

Describe practical ways that a multidisciplinary team can support a person living with epilepsy

Define loneliness and its causes and potential triggers for the person living in the care home

the program addresses care in the final days of life

Identify the 10 Rights that make up the Code of Rights

This comprehensive course from Altura Learning equips staff with the knowledge and skills to recognise

and strategies to promote quality of life and long-term wellbeing